Billing policy
Refund Policy
How subscription cancellations, billing errors, and refund requests are handled.
payOS purchases provide prepaid access without automatic renewal. Paddle subscriptions renew monthly until canceled. Cancellation and refunds are separate operations.
Effective and last updated: September 3, 2026.
Canceling a subscription
For active recurring Paddle subscriptions, use Cancel Plan in Billing. Paid features remain available through the confirmed current period. payOS access expires at the displayed date; there is no automatic renewal to cancel. Refund requests are separate.
Refund eligibility
Contact us promptly for duplicate charges, incorrect amounts, unauthorized payments, or a paid service that could not be provisioned. Change-of-mind requests are reviewed case by case, subject to provider rules and applicable law.
payOS and Paddle
Vietnam purchases use payOS and international purchases use Paddle. Approved refunds are returned through the original provider and payment method; we do not ask you to send full card or bank credentials.
How to request help
Use the authenticated Support widget, choose Billing, and provide your plan, provider, approximate payment date, order status, and reason. Never include a password, API key, full card number, or banking PIN.
Review and processing time
We verify provider records and entitlement usage before deciding a request. Once approved, the payment provider controls final processing time and when funds appear on your statement.
Abuse and exceptions
Refunds may be declined where there is fraud, repeated abuse, material consumption of paid services, or no matching verified payment, except where consumer law requires a different result.
Billing support
Open the Contact page for guidance or sign in and use the Support widget for a private billing request.